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Junk E-mail 101: What is Spam?

If you have an e-mail account, chances are pretty good that you know all about spam. Spam refers to unsolicited bulk e-mails, the unwanted “junk” e-mail messages that can clog up your e-mail inbox. It’s not always clear how or why e-mail addresses are discovered by spammers. Unfortunately, once you start to receive spam, there isn’t a much that you can do to make it stop coming.

Spam Filters

To protect users, most e-mail providers have implemented e-mail filtering software that is designed to detect and eliminate annoying junk e-mails. E-mail filters are a great way to help prevent your inbox from being overwhelmed with junk, and are a necessary aspect of any viable e-mail address. Without them many e-mail inboxes would overflow with spam.

Unfortunately, nothing is perfect, and these e-mail filters can sometimes make mistakes. Even with a spam filter in place, some junk e-mail messages will slip through the spam filter. Even more troubling – in some cases, legitimate e-mails from your friends and family (including those from your e-Buddy) may be erroneously identified as spam in some cases. In some cases, you may not receive the e-mail at all.

What should you do?

Ideally, we want to eliminate as much spam as possible without losing any e-mails from our friends and family. Here are measures that can be taken to ensure that you receive all of your e-mail without receiving too much junk.

  • Use the junk e-mail filters provided by your e-mail provider.
    e-Buddies does not recommend turning off junk e-mail protection, as this can lead to an inbox overflowing with junk e-mail.

  • Mark junk e-mail messages and unmark legitimate e-mails.
    If you receive a junk message in your inbox, be sure to report that e-mail to your e-mail provider, if possible.

    Likewise, if you find that an e-mail from a friend or family member has been mistakenly identified as spam, please report that too your e-mail provider. This will help your e-mail provider better differentiate between junk and non-junk e-mail messages in the future.

  • Add your contacts’ e-mail addresses to your online address book.
    If an e-mail is sent by someone who is listed in the address book in your e-mail account, it is less likely that your e-mail provider will mistake that message as spam.

  • If possible, use a “White List.”
    Some e-mail providers will allow users to list e-mail addresses and e-mail domains (the part of the e-mail address that comes after the “@” symbol in an e-mail address – e.g. on a “white list,” also known as a “safe list.” This will ensure that all e-mails sent by the listed addresses and domains will be delivered to your inbox.

Don’t forget to add e-Buddies to your address books and white lists!

If you have not already done so, please be sure to add your e-Buddy to your online address book. Here are some addresses that you may want to add to your contact list:

If you have a white list, or safe list, that allows you to add e-mail domains, please add the following:

If you have any questions, please feel free to contact us!


Have an e-Buddies tech question? Send questions or comments to Bill Maurer at

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