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E-mail FAQ

This month, we’re going to take a minute to answer some common questions about sending and receiving e-mails with your e-Buddy.

How do I send an e-mail to my e-Buddy?
To send an e-mail to your e-Buddy, simply send a regular e-mail to ebuddy@ebuddies.org. Sending an e-mail to your e-Buddy is no different than sending an e-mail to anyone else.

If you prefer, you can send e-mails through the E-mail Center in the e-Buddies Community, but this is completely optional.

Where can I read my e-Buddy’s e-mails?
All of your e-Buddy’s e-mails will be sent directly to your Inbox. You can read these e-mails by simply checking your e-mail as you would normally.

Also, if you like, you can also read your e-Buddy’s e-mails through the E-mail Center in the e-Buddies Community. Again, this is completely optional.

How does my e-mail get to my e-Buddy?
Every time you send an e-mail to ebuddy@ebuddies.org, they are linked with their e-Buddy through the e-Buddies E-mail System. Then the system receives your message, it immediately and automatically delivers your e-mail to your e-Buddy.

As you’ve probably guessed, ebuddy@ebuddies.org is not your e-Buddy’s real e-mail address. You will not know your e-Buddy’s real e-mail address. Likewise, your e-Buddy will not know your real e-mail address either. In fact, it is against the rules of e-Buddies for you to exchange real e-mail addresses with your e-Buddy.

To further ensure your privacy and safety, when you send a message to your e-Buddy, the system automatically removes your e-mail address from the top of your e-mail. Our e-mail system also removes e-mail addresses from the body of your e-mail.

How can I be sure that my e-mails get to my e-Buddy?
To ensure that your e-mails are delivered to your e-Buddy properly, please be sure that you are sending your e-mails using the e-mail address that is currently registered with e-Buddies. If you have more than one e-mail address, please choose one that you will use for e-Buddies. If you change e-mail addresses, please be sure to update your e-Buddies profile accordingly – you can click here to update your e-mail address.

How can I be sure that I am getting my e-Buddy’s e-mails?
In some cases, an e-mail from your e-Buddy’s may be accidentally delivered to your "Junk Mail" folder, or even blocked completely by your e-mail provider. To prevent this from happening, please register ebuddy@ebuddies.org as a permitted sender – click here for tips on how to do so.


Letter from the Director | Ask Emerson | Best Buddies Spotlight
Conversation Starters | e-Buddies of the Month | e-Buddies in Action!
Technology Corner | The e-Beat Archive