Best Buddies

e-Buddies E-mail System

The e-Buddies E-mail System is the e-mail software employed by Best Buddies to safely and intuitively connect e-Buddies participants. The e-mail system was designed to help protect the safety and privacy of our members. Incredibly easy to use, the e-mail system also makes it possible for our staff to ensure a high level of match quality.

All communication between matched e-Buddies pairs is conducted through the e-Buddies E-mail System.

About the e-mail system:

  1. How it works
  2. Benefits
  3. Using the e-mail system
  4. Troubleshooting
  5. E-mail privacy and monitoring e-mails

How it works

Sending Messages
To contact your e-Buddy, simply send an e-mail to ebuddy@ebuddies.org. Our e-mail system will automatically forward your message to your e-Buddy.

Receiving Messages
When you receive an e-mail from your e-Buddy, it will be delivered to your inbox from ebuddy@ebuddies.org. To respond, simply reply to that message.

Content Filters
The e-mail system also has built-in filters to help block inappropriate content from being transmitted. These filters prevent the exchange of personal contact information (phone numbers, e-mail addresses, etc.), which would violate the e-Buddies Code of Conduct. The e-mail system also filters out offensive language.

E-mail Tracking
The e-mail system automatically tracks your e-mail exchanges and archives your messages. All your messages will be delivered into your regular e-mail inbox, and you can view all of the messages you have sent and received in the e-Buddies Community. If any e-mails from your e-Buddy get lost in cyberspace, or are mistaken for spam by your e-mail provider's junk e-mail filter, your message can be retrieved from the system. Further, in the event of inappropriate conduct, our staff can view the content of these messages and take necessary action.

Automated Reminders
If you or your e-Buddy forget to send an e-mail for more than 2 weeks, the e-mail system will send an automated reminder message. These reminders are designed to help you and your e-Buddy maintain the once a week commitment. If no e-mails are sent for more than 3 weeks, a member of the e-Buddies team will follow up to check in with both you and your e-Buddy.

Benefits

Using the e-mail system

To ensure that you do not encounter any problems using the e-mail system, it is important for you to do the following:

Troubleshooting

Are you having trouble exchanging e-mails with your e-Buddy? Here are some solutions to common problems:

E-mail privacy and monitoring e-mails

As stated in the e-Buddies Code of Conduct, Best Buddies retains a copy of every e-mail exchanged between matched e-Buddies. Best Buddies staff does not actively monitor e-mail exchanges, but all e-mails are available for review in the event of inappropriate conduct, a stop in communication, or other potential violations of the Code of Conduct.




The e-Buddies E-mail System was launched on July 1, 2002.